Refund policy

Your glow ritual is backed by our 30-day guarantee.

• If your device arrives faulty or develops a fault within 30 days of delivery, we'll replace it or refund you in full — just get in touch through our Contact Page or send us an email at hello@aurelieglow.com with a photo and your order number, and we'll cover the cost of making it right.
• For hygiene and safety reasons, change-of-mind returns can only be accepted for unopened devices in their original sealed packaging. Return shipping for change-of-mind returns is the customer's responsibility.
• Items returned should be in their original condition and packaging.
• Once your return is received and inspected, we'll process any refund to the original payment method within 5–10 business days.

To start a return or report a fault, simply fill out the form on our Contact Page or send us an email at hello@aurelieglow.com with your order number, and we'll guide you through it.